Frequently Asked Questions

Where is my money invested?

Synergy has 22 portfolio options for you to discuss with your adviser. Your money is held on a custodial platform and you will have a personal login to view its value and performance whenever you like. The Synergy portfolios are highly diversified investing in over 10,000 underlying companies through ownership (shares) and lending (bonds). View portfolios

What entity physically holds my investments?

FNZ Custodians Limited hold money and assets as trustee of a bare trust. The custodian has no authority to transact on your behalf without first receiving a valid instruction through Synergy. A bare trust is a special legal structure that protects your investments. Custodians are regulated and audited.

Can I get my money whenever I want?

Yes, we just need to process the sales for you. Your money can be back in your bank account within 10 working days.

What are your performance results?

General Synergy performance information including historical returns for all 22 model portfolios are available on the Synergy website and through your adviser. If you are a current Synergy investor, you can access your personalised performance through your client login and the annual reports that Synergy will send you.

Is interest paid on the balance in the cash management account?

Interest is paid on some currencies (including NZD) in the cash management account. Interest, where applicable, is paid monthly.

Who pays my tax?

Some taxes are paid on your behalf and others are not. Resident and non-resident withholding tax will be deducted from interest and dividends received. For certain overseas investments, subject to the foreign investment fund rules, tax is not withheld and is calculated in your end of year tax report, to assist in completing the tax return. For portfolio investment entities (PIEs), tax is calculated and paid on your behalf at your nominated prescribed investor rate (PIR).

What rights do I have under the Privacy Act?

As per the Privacy Act 1993, you have the right to request access to or correct any personal information held by Consilium.